As property management consultants, we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you.
AR Property Management Pty Ltd abides by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001.
Our ability to provide you with a comprehensive property management and service is dependent upon us obtaining certain personal information about you.
On collecting information in the referral or engagement process, the organization collecting the information becomes obliged to provide certain disclosures to the individual whose information is being collected and also becomes subject to certain obligations in respect to the subsequent use, disclosure and management of that information.
Failure to provide the personal information may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy or appropriateness of advice we give you.
We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested, which may include:
We will not use or disclose personal information collected by us for any purpose other than:
We are obliged, pursuant to the Corporations Act, to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investment Commission to ensure ongoing compliance with mandatory professional standards.
We may disclose your personal information to superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your financial plan and the recommendations made by us.
Your personal information is generally held in your client file. Information may also be held in a computer database.
We will at all times, seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorized access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
All paper files are stored in a secure location.
In the event that you cease to be a client of this organization, any personal information which we hold about you will be securely maintained for a period of seven years in order to comply with legislative and professional requirements, following which time the information will be destroyed.
We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. Therefore, you are encouraged to contact us and advise of any change in your personal circumstances that may affect your dealings with Investment Property Professionals Australia.
AR Property Management Pty Ltd has in place facilities to properly consider and deal with any enquiry or complaint if you believe the privacy of your personal information has been compromised.
"AR Property Management Pty Ltd will respond to all complaints and aim to have them resolved in a timely manner. You are entitled to obtain access to the information which we hold about you and can do so by contacting us via any of the methods detailed below.
It is our intention to use our best endeavours to resolve any complaints to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.