Repairs are your landlord’s responsibility. However, if you caused the damage, the landlord or agent can ask you to arrange to repair it or pay for repairs they undertake.
Tenants, landlords and agents must follow set procedures when dealing with urgent and non-urgent repairs. You must continue to pay rent even when waiting for repairs.
If you request urgent repairs the landlord or agent must respond immediately.
Urgent repairs are:
If your repair fits any of the above criteria immediately contact our AR Property Maintenance Manager on: 0438 504 735
You may use Consumer Affairs Victoria’s "Notice to Landlord or Rented Premises" form, or download and complete the AR Property Management Maintenance Request Form.
If you wish to request a non-urgent repair to the property you rent download the AR Property Management Maintenance Request Form: Click Here
Please complete the form and send to AR Property Management using the email, fax or postal address shown on the form.
You must continue to pay rent even if your landlord or agent has not arranged repairs.