"We manage your property as if it were our own."

Maintenance & Repairs

Repairs

  • Document repair requests in writing.
  • Keep copies of all letters, forms and reports for future reference.
  • Use forms available from the Consumer Affairs Victoria Website Click Here, or download the AR Property Management Maintenance Request Form: Click Here

Repairs are your landlord’s responsibility. However, if you caused the damage, the landlord or agent can ask you to arrange to repair it or pay for repairs they undertake.

Tenants, landlords and agents must follow set procedures when dealing with urgent and non-urgent repairs. You must continue to pay rent even when waiting for repairs.

Urgent Repairs

If you request urgent repairs the landlord or agent must respond immediately.

Urgent repairs are:

  • a burst water service;
  • a blocked or broken toilet system;
  • a serious roof leak;
  • a gas leak;
  • a dangerous electrical fault;
  • flooding or serious damage;
  • serious storm or fire damage;
  • a failure or breakdown of any essential service or appliance provided by your landlord for hot water, water, cooking, heating or laundering;
  • failure or breakdown of the gas, electricity or water supply;
  • any fault or damage in the premises that makes the premises unsafe or insecure;
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted;
  • a serious fault in a lift or staircase.

If your repair fits any of the above criteria immediately contact our AR Property Maintenance Manager on: 0438 504 735

Non-Urgent Repairs

You may use Consumer Affairs Victoria’s "Notice to Landlord or Rented Premises" form, or download and complete the AR Property Management Maintenance Request Form.

If you wish to request a non-urgent repair to the property you rent download the AR Property Management Maintenance Request Form: Click Here

Please complete the form and send to AR Property Management using the email, fax or postal address shown on the form. 

You must continue to pay rent even if your landlord or agent has not arranged repairs.